SOLUTIONS

VR
SERVICE FLOW

Professional Custom packaging machine manufacturer​​​​​​​

In order to serve the customers well, firstly we will create a group for you, and all customized progress messages can be replied in the shortest time. The following is our entire service process

  • Contact with our salesman, tell us your demand or send us product sample.
  • 2
    2
    Recommend and confirm suitable machines. Draft contract and pay in advance.
  • 3
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    4.Tell us personalized demand, e.g. what painting color do you need for the machines, what label shall stick onto the machine etc.
  • 4
    4
    5.Production time: we will keep you updated on production time to time. When the time is close to finish, we will inform in advance and prepare for machine testing.
  • 5
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    6.Test the machines in our workshop, send testing videos or tested sample product for customers’ approve.
  • 6
    6
    If need to put customer’s logo or trademark, we will make and stick onto the machine.
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    8.Delivery: when machines test well, arrange shipment.
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    9.After-service: according to customer’s request, we could send our technician to install the machines and train your workers.
FAQ
  • Q
    Q1: What is the history of your company?
    A1: Our company owns 18 years manufacturing and exporting experience. Our products sell very well all over the world and obtained good reputation from our customers.
  • Q
    Q2: Where is your factory located? How can I visit there?
    A2: Our factory is located in Ruian City, Zhejiang Province, China. The nearest airport is Wenzhou Yongqiang Airport. We can go to airport to meet you and drive you to our factory, It's about 40 minutes by car from airport to our factory.
  • Q
    Q3: Can I get some samples? How can I get it ?
    A3: Yes, we can send you some free sample, but you are responsable for delivery charge of TNT or DHL.
  • Q
    Q4: Do you accept special design?
    A4: Yes, we accept to design and manufacture products according to client's special requirements.
  • Q
    Q5: Generally, How long is the production time?
    A5: -Usually finish the production within 30 days after we confirm to receive the 30% advanced payment. Actually need to check according to our stock & production plan.
  • Q
    Q6: Terms of payment?
    A6: We accept T/T, 30% in advance and 70% balance before shipment or against B/L copy.       We also accept sight L/C or Cash.
  • Q
    Q7: How will you provide service after purchasing your company machines?
    A7: According to customer’s request, we could send our technician to install the machines and train the workers in customer’s factory. But the customer shall afford our engineer's visa, round air tickets, hotel, food ,and also his salary.
  • Q
    Q8: How long is your machine's warranty period?
    A8: All our machines have one year guarantee, starting from finished installation.
  • Q
    Q9: How could we do after one year warranty period?
    A9: We will also provide good-service supporting for you, however, if require overseas service, you need pay salary to our technician.
  • Q
    Q10: What about your package?
    A10: We use wooden pallet or plywood case normally, but if you have special requirement we can change and add special shipping mark.


LEAVE A MESSAGE

Because of good quality and service, we have gotten good reputation from customers, our products sell well in Southeast Asia, Middle East, Europe, Africa, South America and North America etc. countries. Sincerely we look forward to working hand with you and establish nice business relationship, welcome visiting to us.

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